Store Policy

At Velune, we are committed to providing a safe, transparent, and reliable shopping experience.

Orders

Once an order is placed, you will receive an order confirmation by email. Please make sure your shipping information is correct before completing your purchase.

Orders may begin processing shortly after purchase. Because of this, we cannot always guarantee that changes or cancellations can be made after an order has been submitted.

Payment

We accept the payment methods displayed at checkout. All payments are processed securely through our payment providers.

Prices are displayed in U.S. dollars unless otherwise stated.

Shipping

Shipping times may vary depending on the product and delivery location.

Estimated delivery times are provided whenever available. Please note that unexpected delays caused by carriers, customs, weather, or other circumstances outside our control may occur.

Tracking information will be provided when available.

Returns & Refunds

We want you to be satisfied with your purchase.

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible after delivery and include your order number and photos of the item.

Return eligibility may depend on the condition of the product and the reason for the return.

Approved refunds will be issued to the original payment method.

Original shipping charges are generally non-refundable unless the item arrived damaged, defective, or incorrect.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible.

Once an order has already been processed or shipped, cancellation may no longer be possible.

Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong product, please contact us with:

Your order number
A description of the issue
Photos or videos showing the problem

We will review the request and provide the appropriate solution.

Product Information

We make every effort to display product descriptions, images, specifications, and colors as accurately as possible.

However, slight differences in appearance may occur depending on your device, screen settings, or product updates.

Privacy & Security

Your privacy is important to us.

Personal information collected during your purchase is used only as necessary to process your order, provide customer service, improve our services, and comply with applicable requirements.

Payment information is handled through secure payment providers.

Customer Support

If you have any questions about your order or our policies, please contact our customer support team through the contact information provided on our website.

We aim to respond to customer inquiries as quickly as possible.

Thank you for shopping with Velune.

Payment Methods

- Credit / Debit Cards
- PAYPAL

- Offline Payments